Awards

PHONE SERVICE
Times available
Helpful and informative
RECEPTION
Greeting on arrival
Reserved table service
Help to and at the table
Quality of set table
Presentation of menu
Pre-dinner drink service
TABLE PRESENTATION
Crockery & cutlery
Napery & glassware
Appearance of table
Seating
Smoke free area

GENERAL
Decor and atmosphere
Lighting
Privacy
Room Temperature
MENU
Presentation
Variety of dishes
Description of dishes
Innovation and originality
FOOD
Quality of food presentation
Taste, menu descriptions
Temperature of dishes
Serving of meals
Clearing of meals

DRINKS
Range and quality of drinks
Cost of drinks
Pre-service drink care
Continued drink attention
Water and soft drink supply
Quality of drinking water
Coffee and tea
OVERALL
Food service
Drink service
Payment of account
Attention on leaving
Toilet facilities
Value for money